Privacy Policy
Updated at 2025-01-16
Welcome to IQUE. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Definitions and key terms
To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly
defined as:
Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser,
provide analytics, remember information about you such as your language preference or login information.
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to IQUE, Omaha is responsible for your information under this Terms & Conditions.
Country: where IQUE or the owners/founders of IQUE are based, in this case is United States.
Customer: refers to the company, organization or person that signs up to use the IQUE Service to manage the
relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit
IQUE and use the services.
IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address.
These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from
which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by IQUE or are under contract to perform a service on
behalf of one of the parties.
Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Service: refers to the service provided by IQUE as described in the relative terms (if available) and on this
platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide
our content or whose products or services we think may interest you.
You: are a person or entity registered with IQUE to use the Services.
2. What Information Do We Collect?:
We collect information from you when you visit our app, register on our site, place an order, subscribe to our newsletter, respond
to a survey or fill out a form.
● Email Addresses
3. How Do We Use The Information We Collect?:
Any of the information we collect from you may be used in one of the following ways:
● To personalize your experience (your information helps us to better respond to your individual needs)
● To improve our app (we continually strive to improve our app offerings based on the information and feedback we receive
from you)
● To improve customer service (your information helps us to more effectively respond to your customer service requests and
support needs)
● To process transactions
● To administer a contest, promotion, survey or other site feature
● To send periodic emails.
4. When does IQUE use end user information from third parties?:
IQUE will collect End User Data necessary to provide the IQUE services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us with
any such information, we may collect publicly available information from the social media websites you have indicated. You can
control how much of your information social media websites make public by visiting these websites and changing your privacy
settings.
5. How We Access, Use, Store, and Share Google User Data
IQUE may request access to users’ Google account data—particularly Gmail and Google Chat—when they choose to integrate these services into their AI assistant or automated support workflows.
Gmail and Google Chat Integration
To help businesses manage customer communications efficiently, IQUE allows users to connect their Gmail and Google Chat accounts through Google’s secure OAuth 2.0 protocol. This enables the platform to:
Read and respond to incoming emails or chat messages from customers.
Trigger automated replies using the AI agent based on message content or intent.
Route critical conversations to human agents when required.
Store communication logs within the IQUE dashboard for future reference, analytics, or workflow triggers.
How We Handle This Data:
We only access Gmail or Google Chat data after users explicitly grant permission.
We do not access or store your login credentials—only secure tokens are used to maintain the integration.
Any data retrieved (e.g., message metadata, content) is used only to fulfill user-requested functionality such as replying, routing, or generating analytics.
We do not use this data for advertising or profiling.
Users can disconnect IQUE’s access to Gmail or Google Chat at any time via their Google account permissions dashboard.
Data Security: All user data transmitted through Google integrations is encrypted both in transit and at rest. Access to this data is strictly limited to authorized IQUE services and is never shared with third parties without explicit user consent.
6. When Does IQUE Use Customer Information from Third Parties?
IQUE may receive certain information about you from third-party sources when you interact with the platform. For instance, if you provide your email address or phone number to us—whether to request a demo, sign up for updates, or start using the platform—we may receive validation or fraud prevention data from third-party services designed to verify authenticity and reduce spam or abuse.
Additionally, IQUE may gather information that is publicly available on social media platforms such as Facebook, LinkedIn, or Twitter to better understand user interests or behavior, personalize experiences, or reach out with targeted communication. You can control how much of your information is public by updating your privacy settings on those respective platforms.
Do We Share the Information We Collect with Third Parties?
Yes. IQUE may share collected data—both personal and non-personal—with select third parties under the following circumstances:
1. With Trusted Business Partners and Service Providers:
We work with reputable vendors and partners who help us deliver, improve, and maintain the IQUE platform. These partners may assist with hosting services, infrastructure provisioning, email delivery, SMS/voice calling, customer service, analytics, and more. To perform these services, they may have access to your information, but only for legitimate purposes and under strict confidentiality agreements.
2. For Marketing and Advertising:
We may collaborate with promotional and advertising partners who deliver relevant ads, offers, or campaigns to you. Your information may be shared with advertising networks or platforms like Facebook or Google Ads, to create custom audience targeting based on your opt-in behavior.
We may also use your data for internal marketing efforts, such as sending offers, newsletters, or promotional materials—always with the ability for you to opt-out.
3. For Analytics and Technical Improvements:
Information like IP addresses, browser type, device type, geolocation, usage behavior, and interaction logs may be shared with analytics providers or developers to improve IQUE’s services, performance, and user experience.
This information is often aggregated and anonymized, and used solely for diagnostics, optimization, or product development.
4. During Business Changes or Transactions:
In the event of a business merger, acquisition, asset transfer, or reorganization involving IQUE, your personal and non-personal data may be transferred to our successors-in-interest.
5. For Legal and Security Reasons:
We may disclose your information—without notice—if required to:
Comply with applicable laws, legal processes, subpoenas, or regulatory orders.
Protect IQUE’s rights, safety, and property.
Prevent fraud, abuse, or potentially illegal activities.
Enforce our terms of service or investigate violations.
Protect public safety or respond to emergencies.
Where and When Is Information Collected?
IQUE collects information at multiple touchpoints:
When you register, subscribe, or submit any form on the platform.
When you interact with our AI assistant or use the AI calling features.
When you communicate via channels (like email, chat, or SMS) connected to your account.
Through integrations you enable with third-party services such as Google, Facebook, or WhatsApp.
When you respond to surveys, support inquiries, or marketing materials.
Additionally, we may collect or receive data about you from other sources, including trusted partners, public directories, or social platforms—where legally permissible.
How Do We Use Your Email Address?
By submitting your email address to IQUE, you agree to receive communications from us. This may include:
Product updates and new feature announcements
Billing and account notifications
Promotional offers or newsletters
Invitations to webinars, communities, or beta testing opportunities
You can unsubscribe at any time by clicking the opt-out link in any of our emails.
Note: We never send spam or unsolicited emails. We only send emails to individuals who have explicitly opted-in—either through our platform or via trusted partners.
Additionally, your email address may be used to build custom marketing audiences for platforms like Facebook, where we serve ads to users who have shown interest in IQUE. You may manage these preferences within your IQUE account or unsubscribe at any time.
How Long Do We Keep Your Information?
We retain your personal and usage data only for as long as necessary to:
Provide you with access to IQUE services
Comply with legal and regulatory obligations
Resolve disputes
Enforce our policies
Improve platform functionality and user experience
When your data is no longer required for the above purposes, we either securely delete it or anonymize it, so that it can no longer be used to identify you.
You can request full deletion of your account and associated data by contacting our support team at [email protected] or from within your dashboard settings.
7. How Do We Protect Your Information?
How Do We Protect Your Information?
At IqueVerse, we implement a range of technical, administrative, and physical safeguards to protect your personal information. When you submit sensitive data—such as payment information—it is transmitted securely using industry-standard SSL (Secure Socket Layer) encryption technology. That data is then encrypted and stored by our authorized payment gateway providers, accessible only to those with special permissions who are required to keep it confidential.
We do not store sensitive data like credit card numbers or financial information on our servers after a transaction is completed.
Despite our efforts to protect your data, no system can be guaranteed 100% secure. While we follow best practices to safeguard your information, we cannot warrant absolute protection against unauthorized access, breaches, or other security vulnerabilities.
International Data Transfers
IqueVerse operates globally. Your information may be processed or stored in servers located outside your country, including countries that may not have the same data protection laws as yours. By using IqueVerse, you consent to such international data transfers, processing, and storage in accordance with applicable laws.
Is Your Information Secure?
We take your data security seriously. IqueVerse uses advanced security measures—both electronic and procedural—to help prevent unauthorized access, maintain data integrity, and ensure proper use of your information.
However, no method of electronic transmission or storage is completely secure. Although we take every reasonable step to secure your information, we cannot guarantee absolute security. If applicable laws require stricter obligations, we will comply with those regulations, using intentional misconduct as the standard for liability.
Can I Update or Correct My Information?
Yes, you can. Depending on your relationship with IqueVerse, you have the right to update or correct your personal data:
IqueVerse users can access and modify their data, adjust communication preferences, or request data deletion by accessing their account settings or contacting our support team.
Personnel or team members may follow internal processes to update their information as per company policy.
Any changes or deletions you request will not affect historical data we’ve shared in compliance with this Privacy Policy. To protect your privacy, we may require identity verification (e.g., password authentication) before granting access to your data.
Please note that some data may remain in our backup systems and cannot be immediately or completely erased due to technical limitations.
End User Requests
If you’re an end user (e.g., a chatbot respondent or visitor interacting with an IqueVerse-powered experience), please contact the organization that provided the service to manage or request updates to your personal information.
Information for IqueVerse Personnel
If you are part of the IqueVerse team or a job applicant, we collect information that you voluntarily provide for internal HR and hiring purposes. You may contact us to:
Update or correct your information
Adjust your communication preferences
Request a copy of your personal data
In the Event of a Business Sale or Merger
If IqueVerse is involved in a merger, acquisition, restructuring, or sale of all or part of its assets, your information may be transferred as part of that transaction. The new entity will be required to honor this Privacy Policy.
Disclosures to Affiliates
We may share your information with our Corporate Affiliates, which include any entity that controls, is controlled by, or is under common control with IqueVerse. All data shared with affiliates will be handled in accordance with this Privacy Policy.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Services and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Data Security
We implement appropriate security measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Protection Rights
Depending on your location, you may have the following rights:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
The right to erasure – You have the right to request that we erase your personal data.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
The right to object to processing – You have the right to object to our processing of your personal data.
The right to data portability – You have the right to request that we transfer the data we have collected to another organization.
Third-Party Services
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties.
Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal data from children under 13.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
Email: [email protected]